Job Highlights
Duties & Responsibilities
To respond to customers’ contacts, register their requests and respond to their inquiries as per company standards and procedures and ensure providing excellent customer service
Customer Service
Customer Service
Job Description:
- Handle and provide solutions to customer inquiries, complaints, claims, service guarantee requests in a timely and accurate manner
- Handle incoming calls, LINE and inquiries from other channels for pick – up, service information, complaints
- Update record, follow up and feedback customers – Recommend solutions to service concerns / problems
- Informs customers by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Qualification
- Female, Thai Nationality, age 22-35 years old
- Bachelor’s Degree in any fields
- Min. 1-3 years of working experience in Customer Services, Customer Relationship Management, Call Center, Telesales or related fields
- Computer MS office applications
- Customer Centric personality with a excellent service mind
- New graduates are welcome
Skills:
- Communication Skills
- Optimistic Person
- Complex Problem Solving
- Work well with under pressure
- High Responsibility
- Telephone handling skills
- Multicultural sensitivity/awareness
- Good command in English
Apply EMAIL : vee@fastship.co
