Job Highlights
Duties & Responsibilities
To respond to customers’ contacts, register their requests and respond to their inquiries as per company standards and procedures and ensure providing excellent customer service
Customer Service Team lead
Customer Service Team Lead
Job Description:
- Managing the day-to-day activities of the team.
- Developing and implementing a timeline to achieve targets.
- Handle and provide solutions to customer inquiries, complaints, claims, service guarantee requests in a timely and accurate manner
- Update record, follow up and feedback customers – Recommend solutions to service concerns / problems
- Motivating the team to achieve organizational goals.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Qualification
- Male or Female, Thai Nationality, age 22-35 years old
- Bachelor’s Degree in any fields
- At least 3 years of working experience in Customer Services, Customer Relationship Management, Call Center, Telesales or related fields
- Experience in Logistics / eCommerece / Managing team is preferred
- Computer MS office applications
- Customer Centric personality with a excellent service min
- Excellent skills for communicating and relating with both staff members and customers
- problem-solving skills, Good leadership skills
Skills:
- Communication Skills
- Optimistic Person
- Complex Problem Solving
- Work well with under pressure
- High Responsibility
- Telephone handling skills
- Multicultural sensitivity/awareness
- Excellent in English
Apply EMAIL : vee@fastship.co
