How To Verify Identity (E-KYC)

All users are required to complete identity verification by July 3, 2023.

Otherwise, Your package could not be delivered

How to verify your identity with FastShip

only 6 steps by scanning ID card - face

1. Go to the Profile menu. Tap the Verify button. Choose your identity verification method (ID card or passport). Enter your card number and phone number to receive an SMS to verify your identity.

2. Click on the link to verify your identity via SMS.

3. Tap the "Take Photo" button to take a photo of the card.

(Scan an ID card or passport in the specified frame.)

4. Tap the "Start Selfie" button to scan the face.

5. Face scan within the specified fram

(move your face by following instructions.)

6. Verification complete

How to scan an ID card or passport

1. Place the card in the specified frame.
2. The detail on the card must be seen clearly.
3. Be the card in a well-lit area with no glare to interfere.
4. Do not use your fingers to cover the card.
5. ID card or passport must not expire.
6. The information on the scanned card must match the name of the subscriber who registered the Fastship account.

How to scan a face

1. Do not wear hats, glasses, or masks. Don’t let anything hide your face.
2. Scan the face within the specified frame.
3. Be in a well-lit area.
4. You must be certain that your face and the photo on your ID card or passport match.

Tips to verify your identity

Place the card in the specified frame

Scan face and the card in a well-lit area.

Cards and faces must be clear. Not blurred. The card does not expire.

Remove hats and masks before scanning.

How to verify your company profile

only 3 steps by attach document.

1. Go to the Profile menu at My Account. Tap the Verify button. Choose a business account verification method.

2. Attach the company license, and documents must not be older than 6 months.

3.FastShip has received the documents. Checking in progress.

(customer can create shipment items to send parcels abroad immediately.)

How to attach Document

1. The company license attached must match the company name registered.
2. A copy of a company license, no longer than 6 months prior to the submission date, together with the company seal
3. Supported file extensions: “jpeg, png, jpg, gif, svg, and pdf”, file size not over 5 MB.